South Africa has a well-developed and established banking system which compares favourably to those in many developed countries, but also sets South Africa apart from many other emerging market countries. Four dominant banks, namely the Amalgamated Banks of South Africa (ABSA), Standard Bank, Nedcor and First National Bank (FNB) influence the South African banking environment. Internet banking has slowly been taking off in South Africa since 1996 as consumers are attracted to the convenience, safety and lower costs of doing banking online. Trust is a significant component of Internet banking and online services and products.

This paper reports on the results of a survey (a close-ended questionnaire) that was done by alumni of the University of Johannesburg (UJ). The questionnaire that was used consisted of eight sections covering biographical information, financial institution and Internet banking, Internet banking service quality and delivery, Internet banking functionality, Internet banking costs, Internet banking convenience and relationships, Internet banking trust, and Internet banking security and information technology (IT). The paper will focus on the results and analysis of the findings.